It is recommended that all new color clients fill out our Indigo Consultation e-form before booking an appointment to ensure we schedule the correct time, as well as give you the most accurate price point for the hair you are trying to achieve. We also highly encourage all new color clients to schedule an after-color blow out to ensure your new, beautiful color is to your satisfaction.

Not wanting a blow out styling? No problem, we also have dryers available to relax and sit under!

Our studio is departmentalized, meaning we have expert color specialists and cutting specialists.

Booking with us is an ‘à la carte’ experience, allowing you to select individual services that suit your preferences, rather than a fixed package. Please read service descriptions. This ensures that you only pay for what you need, with the flexibility to add on services as desired.

To ensure the best experience for all our guests, we kindly request that appointments be limited to the individual receiving services. Unfortunately, we cannot accommodate guests that are not getting a service done due to our limited space.

To maintain the relaxing atmosphere of the salon and for the safety of your children, children under 18 years old must always be supervised by a related adult. They cannot wander freely around the salon and must use inside voices to maintain a peaceful salon environment for all clients.

At Indigo, we take great care to protect your clothing and personal belongings during your service. While we use professional-grade capes, towels, and protective measures, color products can sometimes transfer or stain clothing, accessories, or other personal items.

Please note: We are not responsible for any damage or staining that may occur to personal clothing, accessories, or belongings during your appointment.

For your protection, we recommend wearing older or dark-colored clothing and removing any valuable or delicate items before your service begins.

By receiving a color service, you acknowledge and accept this policy

Always contact either the salon or your stylist to let us know you are running late. We strive to accommodate clients when possible, but Indigo reserves the right to reschedule or deny a service.

• For services that are booked for 30 minutes or less: we reserve the right to deny clients that arrive later than 5 minutes from the appointment start time.

• For services that are booked longer than 30 minutes: we reserve the right to deny clients that arrive later than 10 minutes from the appointment start time.

 Our salon booking policy and cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service.

We understand that sometimes schedules change and emergencies happen and will try our best to be accommodating. When cancelling or rescheduling your appointment, we request at least 24 hours’ notice. If you cancel late, a fee of 50% of your services booked will be charged or invoiced.

We value your time and our team’s availability. To ensure efficient scheduling and accommodate all clients, we have implemented the following policy. If you miss your appointment without notifying us or fail to show up, you will be charged 100% of the service(s) booked. This fee reflects the time reserved for you and the impact on our business.

No future appointments will be booked until the fee has been paid for.

We require card information to be held temporarily in order to book online appointments.

Services that reserve a long block of time, such as Corrective colors, extensions, and keratin treatments, may require a non-refundable deposit to secure your appointment. If you're booking with one of our independent booth renters, their own deposit policy applies, and they'll share the details with you when you book.

Your satisfaction matters to us. If you're unhappy with your color or cut, please reach out within 7 days of your appointment so we can make it right. Redo services are evaluated case by case and are not automatically guaranteed if the concern falls outside this window or outside the agreed-upon service.

Some of our stylists are independent booth renters who operate their own businesses. For services with an independent stylist, redo and correction requests are handled directly by that stylist under their own policies. We're always happy to pass along your information so they can reach out to you.

All prices listed are starting prices. Your final price may vary based on hair length, thickness, condition, and the amount of product or time required to achieve your desired result. Any additional services added during your appointment (toner, treatments, extra time, etc.) will also affect your final price. Your stylist will always communicate pricing changes with you before proceeding whenever possible

Unopened, unused retail products may be returned or exchanged within 14 days of purchase with a receipt. Due to health and safety standards, opened or used products cannot be returned or exchanged.

For the health and safety of our clients and team, we ask that you reschedule your appointment if you are feeling ill, have a fever, or are experiencing any contagious skin or scalp condition. Indigo Hair Studio reserves the right to reschedule any appointment if a contagious condition is visibly present at the time of service.

Clients under 18 must have a parent or legal guardian present for their initial color or chemical service consultation and must have written consent on file. For haircuts and non-chemical services, a parent or guardian must accompany clients under 13

We love celebrating our work! By receiving a service at Indigo Hair Studio, you agree that we may photograph your hair for portfolio or social media use unless you let us know otherwise. We will never share a photo of your face without your permission — only the hair itself unless you specifically agree to be shown