It is recommended that all new color clients fill out our Indigo Consultation e-form before booking an appointment to ensure we schedule the correct time, as well as give you the most accurate price point for the hair you are trying to achieve. We also highly encourage all new color clients to schedule an after-color blow out to ensure your new, beautiful color is to your satisfaction.

Not wanting a blow out styling? No problem, we also have dryers available to relax and sit under!

Our studio is departmentalized, meaning we have expert color specialists and cutting specialists.

Booking with us is an ‘à la carte’ experience, allowing you to select individual services that suit your preferences, rather than a fixed package. Please read service descriptions. This ensures that you only pay for what you need, with the flexibility to add on services as desired.

To ensure the best experience for all our guests, we kindly request that appointments be limited to the individual receiving services. Unfortunately, we cannot accommodate guests that are not getting a service done due to our limited space.

To maintain the relaxing atmosphere of the salon and for the safety of your children, children under 17 years old must always be supervised by a related adult. They cannot wander freely around the salon and must use inside voices to maintain a peaceful salon environment for all clients.

At Indigo, we take great care to protect your clothing and personal belongings during your service. While we use professional-grade capes, towels, and protective measures, color products can sometimes transfer or stain clothing, accessories, or other personal items.

Please note: We are not responsible for any damage or staining that may occur to personal clothing, accessories, or belongings during your appointment.

For your protection, we recommend wearing older or dark-colored clothing and removing any valuable or delicate items before your service begins.

By receiving a color service, you acknowledge and accept this policy

Always contact either the salon or your stylist to let us know you are running late. We strive to accommodate clients when possible, but Indigo reserves the right to reschedule or deny a service.

• For services that are booked for 30 minutes or less: we reserve the right to deny clients that arrive later than 5 minutes from the appointment start time.

• For services that are booked longer than 30 minutes: we reserve the right to deny clients that arrive later than 10 minutes from the appointment start time.

 Our salon booking policy and cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service.

We understand that sometimes schedules change and emergencies happen and will try our best to be accommodating. When cancelling or rescheduling your appointment, we request at least 24 hours’ notice. If you cancel late, a fee of 50% of your services booked will be charged or invoiced.

We value your time and our team’s availability. To ensure efficient scheduling and accommodate all clients, we have implemented the following policy. If you miss your appointment without notifying us or fail to show up, you will be charged 100% of the service(s) booked. This fee reflects the time reserved for you and the impact on our business.

No future appointments will be booked until the fee has been paid for.

We require card information to be held temporarily in order to book online appointments.

For services that block out a long period of time (Total Blond, Extensions, Keratins, etc..) we now require a non refundable deposit to secure the appointment time.